Returns & Refunds

CALLEJO WELLNESS PTY LTD trading as Schleepi (ABN 50 696 640 598) 33 RAESIDE STREET, WESTLAKE QLD 4074

Effective date: 18th July, 2025

We want you to love your sleep tools. But if something’s not right, we’re here to make it
better — just not while we’re napping.

30 Day Money Back Guarantee Terms and Conditions

We offer a 30-day money back guarantee for customers who experience genuine product defects or performance issues, provided that contact is made with our team at hello@schleepi.com within 30 days
of purchase.


This guarantee does not apply to change of mind. To assess eligibility, customers may be required to answer verification questions and provide supporting evidence, such as photos or videos, to help us understand the issue and support ongoing product improvement.


Products that are more than 20% used are not eligible for a refund. If approved, customers must return the remaining items at their own expense. 


Once the returned goods are received and inspected, we will process a refund or exchange within 7 days, noting that it may take up to 14 days for funds to appear in the original payment account.

Change of Mind

Due to the hygienic nature of our products, we cannot accept returns for change of mind once the product has been opened. If it’s unopened and in original condition, you have 14 days to return it for a refund 
(excluding shipping).

Faulty or Incorrect Items

Uh oh! If you received a damaged, faulty, 
or incorrect item, we’re genuinely sorry. Email us at alex@schleepi.com within 7 days of receiving your order and include:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

We’ll replace it or refund you, stat.

Refunds

Approved refunds will be processed back to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank.

Shipping Costs

  • Return shipping for change-of-mind items is 
your responsibility.
  • For faulty/incorrect items, we’ll cover the cost 
— that’s our promise.

Need Help? 

We’re all ears (and zzz’s). Just reach out at hello@schleepi.com